FAQ

HOW LONG DOES MY ORDER TAKE TO PROCESS?

Upon receiving your order confirmation email notification, your order can take between 2 – 4 business days to process and ship.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Please allow 2 – 4 business days (excluding holidays and weekends) for your items to process and an additional time frame of 5 – 10 business days for standard domestic shipments.

HOW DO I CARE FOR MY FALSIES?

Decus products are made for multiple uses but to ensure the longevity of your lashes here are a few tips to care for your lashes:

Remove glue buildup after 3 – 4 wears. This can be done by holding the lash by the base and gently peeling off the excess glue with your fingers. When applying mascara, try to apply mascara to the natural lash first and not to the false lash. This will prevent build up and lengthen the longevity of your false lash. Store lashes in their original tray or in one of our lash cases to maintain the lashes shape and keep them clean.

HOW MANY TIMES CAN YOU REUSE A PAIR OF FALSE EYELASHES?

Decus lashes can be worn up to 25 uses.

CAN I RETURN MY PRODUCT?

We truly hope you are 100% happy with your Decus Lashes! Due to sanitary/health reasons, our lashes are not eligible for refunds or exchanges.

If a product is faulty, you must notify us within 3 business days of receiving your lashes to be eligible for refund/exchange, and paid return shipping by us.